Today I had to ring one of these so called NHS helplines and lets just say I would have had more luck banging my head off a wall. My grandson had ripped his cord off a little too early since he is such a little fidget, the midwives had seen it and advised to keep it clean since blood had been seeping from a tear. Today however blood was pooling in his belly button so we thought it best to get checked out. Not quite A&E emergency I thought it was best to ring the helpline and see what they suggested. After several mind numbing questions such as is the baby unresponsive and unusually quiet while he is actually screaming in the background, they decided I should take him to minor injuries in the hospital down the road from me.
After getting off the phone I actually rang the hospital because I know some minor injuries won’t deal with children under the age of two and yes I was correct they won’t see him so the hospital told me to ring them back.
On the phone again I have to go over the whole scenario again, including the endless questions because apparently they don’t log the calls. Clearly NHS cutbacks again, I know, I know, I keep slamming the NHS but I have recently had the misfortune of seeing quite a few useless health professionals and today was no exception. So they decide that the same hospital has a GP surgery in it and went on to make us an appointment.
We turn up at the hospital and are amazingly seen on time, situation explained we strip him down and the GP decides he shouldn’t be the one to treat him, that is the job of a pediatrician, he doesn’t deal with wounds only things he can write a prescription for. He also said he doesn’t know why we came to him, I explained that it was on the advice of the helpline who had made the appointment. Eventually after much debate he went and asked a nurse to take a look, she dressed it advising to keep it clean and obviously if the bleeding gets worse take him to A&E but that it should clear itself up.
So was the helpline useful? Absolutely not and apparently neither are G.P.’S 🙂